Does your museum need Tessitura?

Written by Dr Greg Turner
Published on 29 Jun 2017

That’s not such an easy thing to answer. Let us explain why. I was at Museums and the Web 2015, commiserating with staff from a few small museums who didn't have a way to sell tickets online. A speaker mentioned that their (major) museum sold tickets using Tessitura. The person next to me (from a small art museum ...


Does your museum need a CRM?

Written by Dr Greg Turner
Published on 27 Jun 2017

Every customer relationship management system (CRM) we’ve met at IC falls down at the most crucial moment: when someone wants to give the museum money.

That’s because what makes a good museum CRM is very different from what makes a good museum ecommerce experience. One is about understanding you, your data and business needs; the other is about ...


In which we get deeply nerdy about museum dates…

Written by Dr Greg Turner
Published on 23 Jun 2017

At The IC we spend a lot of time thinking about museum data, because when we build a museum website it has to work seamlessly with the museum's collections and events data. As we've built GLAMKit, we've realised that some widespread issues need general solutions.

One of the particular challenges faced by almost every museum is how ...


Small museum? Want more from your website?

Written by Dr Timothy Mansfield
Published on 21 Jun 2017

Do you work for a museum or gallery that employs fewer than about 25 people? Are you feeling a little cramped with your website software? Maybe it doesn't support the kind of things you need to tell people? Or it makes you do a lot of work? Or it doesn't connect to important things like your collection? We ...


Exploring Tessitura

Written by Dr Greg Turner
Published on 20 Jun 2017

Spend some time around museums and galleries and you keep bumping into one, ubiquitous piece of software: Tessitura.

Initially developed by The Metropolitan Opera as an integrated application for customer service, it was adopted early on by other performing arts organisations. Eventually the non-profit Tessitura Network formed to support the software's ongoing development.

Cultural and arts organisations all over ...


Is mobile eating the world? (and what should we do about it?)

Written by Dr Timothy Mansfield
Published on 15 Jun 2017

Ben Evans works for venture capital firm Andreesen-Horowitz and writes about technology futures.

His "Mobile Is Eating The World" presentation (which he updates every year), remains fascinating because – even though we don't think of mobiles as a new technology anymore – their increasing market penetration enables all kinds of other trends.

Ben's post is here.

Watch his most recent ...




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